Terms and Conditions

These terms and conditions govern your access to and use of the Hollywood Casino website, your player account, and all related games, promotions, and services available through the platform. By registering an account or using any part of the site, you agree to the conditions set out on this page.

Please take the time to read through these service terms carefully. They explain your rights and responsibilities as a player, how the platform operates, and the standards we hold ourselves to as an operator. If anything is unclear, our support team is available to help.

Who Can Use Hollywood Casino

Hollywood Casino is intended exclusively for adult players. You must be at least 21 years of age to register and play, and you must be located in a jurisdiction where online gambling is permitted under applicable law.

It is your responsibility to confirm that using this platform is lawful where you are located before registering or depositing. Hollywood Casino may restrict access to its services in certain states, regions, or countries where online gambling is not permitted or where regulatory conditions are not met. Access to specific games, features, or promotions may also vary depending on your location.

Creating Your Account

When you register with Hollywood Casino, you are required to provide accurate, complete, and up-to-date personal information. Your account must be registered in your own legal name and must reflect your actual identity.

Each player is permitted to hold only one account. Creating duplicate accounts, whether intentionally or otherwise, is not permitted and may result in account closure or the forfeiture of associated balances or bonuses. Accounts may not be opened on behalf of another person, and you may not transfer your account to anyone else.

You may be asked to complete additional steps to verify your account before accessing certain features, withdrawing funds, or claiming specific offers.

Verifying Your Identity

Hollywood Casino may request documentation or information to verify your identity, age, residential address, or ownership of a payment method at any point during your time as a registered player. This is a standard part of operating a licensed and regulated platform.

Verification requests are handled in accordance with applicable regulatory requirements. Delays in providing requested documents may affect your ability to withdraw funds or access certain account features. We appreciate your cooperation with this process, as it helps protect both you and the platform from fraud and misuse.

Your Account and Login Details

Your account is personal to you. You are responsible for keeping your login credentials secure and for any activity that takes place through your account. If you believe your account has been accessed without your authorization, contact our support team immediately.

Accounts may not be shared with, lent to, or used by any other person. Using your account to act on behalf of a third party or allowing someone else to log in and play is a breach of these platform rules and may lead to account suspension.

Deposits, Withdrawals, and Account Balances

Hollywood Casino accepts deposits made through a range of payment methods, including Visa, MasterCard, American Express, Discover, Diners, and JCB. All transactions are processed in United States dollars.

Processing times, minimum and maximum transaction limits, and available payment options may vary depending on the method selected and your account status. Withdrawal requests are subject to review before funds are released, and we reserve the right to carry out reasonable checks to confirm the validity of a transaction. This is standard practice and is in place to protect players and the integrity of the platform.

Balances held in your account are not interest-bearing, and the casino does not act as a financial institution. Funds should only be deposited with the intention of using them for gameplay.

Bonuses, Free Spins, and Promotions

Hollywood Casino offers a range of promotions for new and existing players, including the 50,000 Free Credits welcome offer, free spins, and no deposit promotions. Each offer comes with its own specific conditions, and it is important that you review those terms before opting in.

Bonuses and promotional credits are generally subject to eligibility requirements, wagering requirements, time limits, and game restrictions. For example, PENN Play Credits carry a 1x wagering requirement, meaning winnings from bonus credits become withdrawable only after that requirement has been met. Bonus credits and associated spins typically expire after seven days if unused.

The welcome offer includes a 24-hour lossback period on eligible games, up to a maximum of $500, followed by bonus spins. This offer is available only to new players aged 21 and over in Michigan, New Jersey, Pennsylvania, and West Virginia. Certain game types, including live dealer games, craps, baccarat, and roulette, are excluded from the lossback period. Promo codes, where required, must be entered manually during registration or at the point of deposit.

Bonuses may not be combined unless explicitly stated. Hollywood Casino reserves the right to modify, suspend, or withdraw any promotion at its discretion. Players who appear to be misusing promotional offers may have bonuses removed and accounts reviewed.

Game Availability and Platform Access

Hollywood Casino is powered by software from Bally Technologies and Williams Interactive (WMS), offering a broad selection of games across multiple categories. However, game availability may vary depending on your location, device, or the time of access.

The casino aims to provide reliable access to its services, but we cannot guarantee uninterrupted availability at all times. Scheduled maintenance, software updates, technical issues, or factors outside our control may occasionally affect access to specific games or features. Some titles, promotions, or platform functions may be added, removed, or temporarily suspended without advance notice.

Fair Play and Prohibited Conduct

Hollywood Casino is committed to providing a fair and secure environment for all players. In return, we ask that all users engage with the platform honestly and responsibly.

The following conduct is not permitted:

• Using the platform for any unlawful purpose
• Providing false or misleading information during registration or verification
• Engaging in fraud, collusion, or chargeback abuse
• Attempting to manipulate game outcomes, exploit system errors, or abuse promotional offers
• Using automated software, bots, or other unauthorized tools to interact with the platform
• Allowing another person to access or operate your account

Any breach of these account rules may result in the suspension or closure of your account and the forfeiture of any associated funds or bonuses, where permitted by applicable law.

When the Casino May Take Action

Hollywood Casino reserves the right to limit, suspend, or close a player account if there are reasonable grounds to believe that the account rules have been violated, that verification requirements have not been met, or that the platform is being misused in any way.

We may also freeze a transaction for review, withhold a bonus, or restrict access to certain features while an investigation is underway. These measures are not taken lightly, and our goal is always to act fairly and proportionately. If action is taken on your account, you may contact our support team to understand the reason and discuss next steps.

Errors and Technical Issues

From time to time, errors may occur on the platform. These can include display issues, incorrect balance figures, pricing mistakes, game malfunctions, bonus errors, or interrupted sessions. When such issues arise, Hollywood Casino reserves the right to correct the error and address any consequences in a fair and reasonable manner.

Winnings that result from a clear technical error or system malfunction are not considered valid and may be adjusted or reversed. We understand this can be frustrating, and we aim to resolve any such situations as quickly and transparently as possible.

Playing Responsibly

Gambling at Hollywood Casino should be an enjoyable form of entertainment. It is not a reliable way to make money, and outcomes are determined by chance. We encourage all players to set limits on their time and spending, and to step back if gambling stops feeling fun.

Responsible gaming tools and resources may be available through your account settings or through dedicated support channels. If you feel that your gambling habits are becoming a concern, we encourage you to reach out for help and make use of any available self-exclusion or restriction options.

Intellectual Property

The Hollywood Casino website, including its design, branding, written content, software elements, and original materials, is the property of the operator or its licensors. Nothing on this site grants you the right to copy, reproduce, distribute, republish, or commercially use any part of the platform's content without prior written permission.

Unauthorized use of our intellectual property is not permitted and may be subject to legal action.

Third-Party Providers and External Services

Some games, payment tools, and technical services available through Hollywood Casino are provided by third-party partners. While we work with trusted providers, the availability and performance of these services may be subject to their own operational conditions and limitations.

Hollywood Casino is not responsible for disruptions, errors, or changes that originate from third-party systems. Where a third-party service is unavailable, access to related features on the platform may also be temporarily affected.

Limitation of Liability

Hollywood Casino is not liable for losses or damages arising from circumstances such as technical interruptions, unsupported devices, user error, third-party failures, or events beyond our reasonable control. This includes situations where access to the platform, games, or account features is temporarily unavailable.

Your use of this platform is at your own risk. We take reasonable steps to maintain a secure and functional service, but we cannot accept responsibility for outcomes that fall outside our control.

No Guarantees on Availability

The Hollywood Casino website and its services are provided on an "as is" and "as available" basis. We do not guarantee that the platform will always be error-free, continuously available, or accessible from every device or location. We make reasonable efforts to maintain service quality, but circumstances may arise that affect availability from time to time.

Updates to These Terms

Hollywood Casino may update these conditions of use from time to time. When changes are made, the revised version will be published on this page with an updated effective date. Continued use of the platform after an update has been posted will be taken as acceptance of the revised terms.

We encourage you to review this page periodically so that you remain informed of any changes that may affect your use of the casino.

Related Policies and Pages

These site terms work alongside other policies that may apply to your use of Hollywood Casino. Depending on your activity on the platform, you may also want to review our Privacy Policy, Responsible Gaming page, Bonus Terms, Cookie Policy, and AML/KYC policy. Each of these documents provides additional detail on specific aspects of how the platform operates.

Getting in Touch

If you have questions about these terms or about your use of the Hollywood Casino platform, you can reach our support team by email at support@hollywoodcasino.com. We are here to help and aim to respond to all inquiries in a timely manner.

These terms exist to create a clear, fair, and transparent foundation for using Hollywood Casino. They are not intended to be restrictive or difficult, but rather to make sure that both players and the platform operate with shared expectations. By continuing to use the site, you confirm that you have read and agree to the conditions set out here.